State Farm® Insurance Agent Jeff Herman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tristan Harfo
October 31, 2025
5
out of
5
rating by Tristan Harfo
"Isaiah Dorris was very very helpful! It is ALWAYS nice to get help from someone who takes time to do everything they can! Definitely recommend Isaiah and his team!"
We responded:
"Thank you, Tristan! I'm happy to hear that Isaiah provided such helpful service. Our team is dedicated to offering the best support possible, and it's great to know Isaiah made a positive impact. If you need anything else, feel free to reach out!"
Terah Winthrop
October 30, 2025
5
out of
5
rating by Terah Winthrop
"Kim was awesome and took care of all my needs! She was quick, polite, professional, and respectful! It was a great experience working with her directly. I will definitely reach out to her personally if I ever need other services."
We responded:
"Thank you, Terah! I'm so happy to hear about your positive experience with Kim. She truly embodies the professionalism and respect we strive for. If you ever need anything else, don't hesitate to reach out!"
Vianey Murillo
October 29, 2025
5
out of
5
rating by Vianey Murillo
"So Happy to have Erika as my Insurance Agent . We have been with Erika for several years now . She is always on top of things and reaches out . She takes her time to listen to our needs and does her best to find a good solution for us. Definitely recommend her to anyone looking for any insurance needs. Will not be disappointed 🙂"
We responded:
"Thank you, Vianey! I'm glad to hear that Erika has been providing you with such attentive and personalized service over the years. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Samantha Bruner
October 28, 2025
5
out of
5
rating by Samantha Bruner
"Katelyn Blankenship is always so helpful. She's never fails to go the extra mile for my. I definitely recommend her to anyone needing help with insurance! She is thorough and will always make sure that you're taken care of, Even when it means doing extra work on her end. Her goal is always to make sure that you are attended to and satisfied."
We responded:
"Samantha, your detailed review is truly appreciated! I'm thrilled to hear that Kim provided you with patient and informative service, ensuring you found the right life insurance coverage for your family. We're here for you whenever you need assistance with your insurance needs. Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
Nicholas Napper
October 28, 2025
5
out of
5
rating by Nicholas Napper
"I've always had a good experience with Erika! I like having someone that will explain the process and help me better understand"
We responded:
"Hey, Nicholas! Thanks so much for sharing that Erika has been helpful in guiding you through your auto insurance. It’s great to know she took the time to explain things so you feel confident in your decisions. We appreciate you taking the time to recognize her support and effort."
Luciana Chambers
October 27, 2025
5
out of
5
rating by Luciana Chambers
"Ms.Kim was so helpful I'm glad to be part of the State Farm family."
We responded:
"Thank you, Luciana! I'm happy to hear that Kim was able to assist you so well. We're grateful to have you as part of our State Farm family. If you ever need anything, feel free to reach out!"
Karen Craig
October 23, 2025
2
out of
5
rating by Karen Craig
"Katelyn followed up from my initial rating to provide a more detailed explanation, which was exactly what I needed. The follow-up was quick and responsive. I am pleased overall with the follow-up on their end."
We responded:
"Hi Karen, thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt unclear at first, but we appreciate the opportunity to connect and discuss your concerns directly. Our goal is always to provide transparent communication and helpful support, and we’re glad we were able to follow up with you personally. Please don’t hesitate to reach out if there’s ever anything more we can do. We truly value your business and the chance to make things right."
Telsha davis
October 16, 2025
5
out of
5
rating by Telsha davis
"I've had the pleasure of working with Shannon these past weeks and she is awesome!!!"
We responded:
"Thank you, Telsha! I'm happy to hear that Shannon has been awesome to work with. We appreciate your feedback and are glad to have you with us. If you need anything else, feel free to reach out!"
Dalton Dovel
October 14, 2025
5
out of
5
rating by Dalton Dovel
"Isaiah was great! He has a great attention for detail, very personable and overall a joy to work with. He got me a great rate vs coverage for my auto policy, and even went the extra mile to research multiple coverage options, so that I could make an educated choice for my needs."
We responded:
"Thank you, Dalton! I'm happy to hear that Isaiah provided you with such a positive experience. It's wonderful that he could assist you in finding the right coverage and rate for your policy. Our team is committed to offering personalized service and thorough research to meet your needs. If there's anything else we can do for you, just let us know!"
Precious Davis
October 7, 2025
5
out of
5
rating by Precious Davis
"The entire team is very helpful. Today I was able to get my vehicle insured with ease. The agent listened to my needs and gave me all my options with detailed information. I will continue to recommend this office/team"
We responded:
"Thank you! I'm happy to hear that our team made the process of insuring your policy smooth and informative. Your recommendations mean a lot to us. Let us know if there's anything else we can do for you!"
Tasha Mac
October 3, 2025
5
out of
5
rating by Tasha Mac
"Great customer service answered all my questions and got my policy started with no problems I received all my documents and information for the app."
We responded:
"Thank you, Tasha! I'm happy to hear that you had a smooth experience getting your policy started and that all your questions were answered. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Scott Craddick
October 2, 2025
5
out of
5
rating by Scott Craddick
"Great guy, understands you are a customer and not a price tag!"
We responded:
"Scott, thank you for your kind words! I'm happy to know you feel valued as a customer. If you ever need anything else, feel free to reach out!"
Gary Baldwin
September 30, 2025
5
out of
5
rating by Gary Baldwin
"Jeff and his associates are always prompt, courteous and helpful"
We responded:
"Thank you, Gary! I'm happy to hear that our team has been prompt, courteous, and helpful. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
wanda Shappley
September 29, 2025
5
out of
5
rating by wanda Shappley
"Thank you , Katelyn for your patience and assistance with me in gathering the documents requested for moving forward with retirement planning! Definitely 5 star service! Wanda Shappley"
We responded:
"Wanda, thanks for the feedback!! And thank you for the shout for Katelyn. She is a wonderful member of the team and its great to hear she was able to assist you with your insurance needs. Thanks for choosing us as your coverage provider! - Jeff Herman - State Farm Insurance Agent"
Courtney Doonan
September 23, 2025
5
out of
5
rating by Courtney Doonan
"Excellent friendly speedy service"
We responded:
"He, Courtney! Thank you for your review! Let us know if there's anything else we can do for you."
Casey Grubbs
September 23, 2025
5
out of
5
rating by Casey Grubbs
"My experience was great. I apologize that I can’t remember the name of the lady I spoke to. I believe her name was Courtney but I’m not positive. She the person that sent me the email. I cannot hear very well so me not remembering wasn’t her fault by any means. My hearing actually makes me not look forward to dealing with this kind of stuff even more than usual. I have to ask questions multiple times to make sure I heard correctly and it can be frustrating for the person I’m talking to, especially when they are busy. Honestly though I never thought she be was bothered by me asking multiple times to make sure I understood what she had told me. She went over everything very thoroughly and it was obvious to me she was very confident in her work. From the moment I spoke with her she seemed to know exactly what was the best option for me given the situation but was more than willing to go over all the options I had and I truly felt like she was trying to help me make the decision that made the most sense for me not what would get me off the phone. I’ve had different insurance companies before and this is exactly why I believe State Farm to be the best one I’ve dealt with no matter wether it was auto or home or a claim or wreck etc. Everyone I’ve dealt with was always polite, professional and easy to speak to. Sorry my review was so long but I really was happy with my interaction and the customer service. It may seem kinda stupid but I’ve had a lot of horrible experiences with customer service with other companies and different services and I’m not going to leave a bad review but I’m happy to leave a good review when it’s deserved because everything is so damn expensive nowadays and it’s at least nice to know you will get treated respectfully and that someone is truly trying to help you. Thank you and I appreciate everything. Sincerely, Casey Grubbs"
We responded:
"Thank you, Casey, for sharing your experience! I'm really happy to hear that you felt supported and respected during your interaction with our team. It's wonderful to know that Courtney was able to assist you thoroughly and confidently. We strive to provide the best service possible, and your feedback reassures us that we're on the right track. If you ever need anything else, don't hesitate to reach out. Thanks for choosing us!"
Pat Vegas
August 28, 2025
5
out of
5
rating by Pat Vegas
"Kim has been a joy to work with during my search for Insurance. She quickly gained my trust making me feel very comfortable which allowed the process to go smoothly. She was very patient with me and basically held my hand throughout the entire process. In the end she came up with an affordable plan that covered all of my insurance needs. I would recommend that the next time you need insurance coverage, contact Kim Savely Locke over at Jeff Herman-State Farm."
We responded:
"Thank you, Pat, for your wonderful feedback! I'm so happy to hear that Kim made your insurance search comfortable and smooth. Her dedication to finding the right plan for you is truly appreciated. If you ever need further assistance, feel free to reach out!"
Surjit Kamra
August 26, 2025
5
out of
5
rating by Surjit Kamra
"Katlyn: Thank you for your note. Your follow up definitely deserve 5 rating. However my initial contacts with your agency were notas productive. Change of agent was primarily due to having an agent walking diatance from home. It had nothing to do with the performance of your agency"
We responded:
"Thank you, Surjit, for sharing your thoughts! I'm happy to know that Katlyn's follow-up met your expectations. We understand the importance of convenience, and we're glad to have had the opportunity to assist you. If there's anything else we can do for you, just let us know!"
Monique
August 22, 2025
5
out of
5
rating by Monique
"Isaiah was very helpful on today. Everything was taking care of with no problem. Again thank you."
We responded:
"Monique, thank you for your feedback! I'm happy to hear that Isaiah was able to assist you effectively. We appreciate your trust in us and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Kimberly Brown
August 21, 2025
5
out of
5
rating by Kimberly Brown
"love speaking with this team. they’re always helpful and sweet ❤️"
We responded:
"Thank you, Kimberly! I'm so happy to hear that you enjoy interacting with our team. We strive to be helpful and kind in every interaction. Let us know if there's anything else we can assist you with!"
Dominic Haywood
July 18, 2025
5
out of
5
rating by Dominic Haywood
"Amazing service, I got what I needed in less than an hour and I actually saved more than I was expecting."
We responded:
"Thank you for your review, Dominic! I'm happy to hear that you received the service you needed so quickly and even saved more than expected. Our office is committed to providing efficient and valuable service. Let us know if there's anything else we can assist you with!"
Anna Luckett
July 17, 2025
5
out of
5
rating by Anna Luckett
"I love my State Farm agent! I have been with them for over 20 years! They are knowledgeable, professional, very helpful and friendly!"
We responded:
"Thank you, Anna! I'm so happy to hear that you've had such a positive experience with us for over 20 years. It's wonderful to know that our team's knowledge and friendliness have made a difference for you. If you ever need anything, feel free to reach out!"
Brandon Rock
July 4, 2025
5
out of
5
rating by Brandon Rock
"Kaitlyn is awesome."
We responded:
"Thank you, Brandon! I'm happy to hear that Kaitlyn made such a positive impression. Our team is dedicated to providing excellent service, and it's wonderful to know we're meeting that goal. Let us know if there's anything else we can assist you with!"
John Reese
June 27, 2025
5
out of
5
rating by John Reese
"Erika quickly added my new vehicle to my policy over the phone and emailed me a temporary card within a matter of minutes."
We responded:
"Thank you for your review, John! I'm happy to hear that Erika was able to assist you efficiently with adding your new policy and getting you a temporary card so quickly. We appreciate your trust in us and are here whenever you need assistance. Let us know if there's anything else we can do for you!"
Natasha Chatman
June 20, 2025
5
out of
5
rating by Natasha Chatman
"Heather made the process quick and easy!"
We responded:
"Thank you, Natasha! I'm happy to hear that Heather made the process quick and easy for you. Our team is dedicated to providing efficient and smooth experiences. If you have any more questions or need assistance, feel free to reach out anytime!"